Refund policy

We have a 14-day return policy, which means you have 14 days after delivery of your last item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can initiate a return yourself via your order information and customer account, or you can contact us at info@diveselkie.com. Please note that returns will need to be sent to the following address:

SENDFROMCHINA Returns, 4th Floor, Gate 1, Building 4, Chaokun Industrial Park, Mingtai Road, Baishi Village, Qiuchang Town, Huiyang District, Huizhou City, Guangdong Province (Lü Guoying)

广东省惠州市惠阳区秋长镇白石村明泰路朝鲲产业园-4栋1号门4楼（ 吕国英）

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The cost of returns, including shipping to our warehouse, is payable by yourself, the customer.

You can always contact us for any return question at info@diveselkie.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, under the EU Right of Withdrawal you have the right to cancel or return your order within 14 days of the receipt of your last item, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for the first cost of returning the purchased goods. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@diveselkie.com.